Disclaimer:
The information provided on this Policies page is intended to support transparency and help clients understand the general practices, procedures, and expectations of Clinique Altera. These policies are for informational purposes only and do not constitute legal, medical, psychological, or emergency advice.
Policies may be updated periodically to reflect changes in professional standards, applicable laws, regulatory requirements, insurance practices, or clinic operations. While we make every effort to keep this information accurate and current, specific circumstances may require individualized decisions or exceptions at the clinic’s discretion and within ethical or legal guidelines.
Accessing this website or reviewing clinic policies does not create a therapeutic relationship. A professional relationship begins only after intake procedures, informed consent, and mutual agreement to services.
If you are experiencing a mental health crisis or emergency, please contact local emergency services, go to the nearest hospital, or call an appropriate crisis support line immediately.
For questions about any policy, privacy practices, accessibility needs, fees, or administrative procedures, please contact Clinique Altera directly at Admin@clinicaltera.com.
Privacy and Protection of Personal Information
Clinique Altera recognizes the importance of protecting the personal information entrusted to us. We are committed to maintaining respectful, secure, and confidential practices in accordance with applicable privacy legislation in Quebec, including the Act respecting the protection of personal information in the private sector and amendments introduced through Law 25.
Personal information may be collected in the course of providing services, responding to inquiries, scheduling appointments, processing payments, maintaining records, and meeting legal, ethical, and professional obligations. This information may include contact details, intake information, health or psychosocial history relevant to care, billing data, and communications with the clinic.
We collect only the information reasonably necessary for these purposes and seek meaningful consent whenever required.
Person Responsible for the Protection of Personal Information
The person designated as responsible for the protection of personal information at Clinique Altera is:
Amanda Hankins
MSW, T.S. (Psychotherapist)
For privacy-related questions, requests, or concerns, she may be contacted at admin@clinicaltera.com.
Responsibilities of this role include:
Overseeing compliance with applicable privacy legislation
Responding to requests for access, correction, or privacy inquiries
Supporting confidentiality and data protection practices
Maintaining internal procedures regarding personal information
Managing and documenting privacy incidents where required
Ensuring reporting obligations are met under Quebec law
Use and Disclosure of Information
Personal information is used only for purposes connected to clinical care, administration, communication, billing, supervision, and legal or regulatory requirements.
Information is not sold or disclosed to outside parties except:
with the client’s consent
where required or authorized by law
when necessary to reduce serious risk of harm
for confidential professional consultation or supervision
where required for secure technology, payment, or administrative service providers assisting clinic operations
Access, Corrections, and Questions
Subject to applicable law, individuals may request access to personal information held by the clinic and may request corrections if information is inaccurate or incomplete.
Requests regarding privacy, access to information, corrections, or concerns about the handling of personal information may be directed to admin@clinicaltera.com.
Website Privacy and Cookies
Our website may use cookies, analytics tools, or similar technologies to improve website performance and understand visitor use patterns. Users may disable or remove cookies through their browser settings at any time.
If you choose to submit information through website forms or email, please be aware that electronic communication carries some inherent privacy risks. We encourage users to avoid sending highly sensitive personal information through unsecured channels unless necessary.
Updates
This policy may be updated periodically to reflect legal, operational, or technological changes. The most current version will always be posted on the Clinique Altera website.